Boys Knitted Hoodie

Material: COTTON

Welcome to Lola & Charlie! Our shipping policy is designed to provide you with a clear understanding of how we process and deliver your orders.

Order Processing:

• Orders are typically processed within 1-3 business days after payment confirmation.

Shipping Duration:

• Standard shipping takes approximately 10-12 business days.

Address Accuracy:

• Please ensure that your shipping address is accurate and complete during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

Shipping Delays:

• While we make every effort to deliver your orders promptly, please understand that unforeseen circumstances such as extreme weather, natural disasters, or carrier delays may occasionally impact shipping times.

At Lola & Charlie, your satisfaction is our priority. If you have any questions or require further assistance regarding our shipping policy or your order, please do not hesitate to contact us. 

Our refund policy lasts 14 days, If 14 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Our customer service team will review your request and notify you of the approval or rejection of your refund. If approved, you will be provided with instructions on how to return the item.

Refunds & Exchanges
To be eligible for a refund or exchange, you must first contact us within 14 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
Lola & Charlie is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Lola & Charlie will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.